o Minimum call center experience is of 1 year (inbound)
o Previous related BPO work experience must be in Healthcare/ Insurance (Preferred)
o Fluency in English speaking and writing
o Ability to handle 3 concurrent chats with customers
o Very good written communication skills
o Ability to effectively promote Sun Life products and services
o Have a Customer Centric approach
o Ability to discover, analyze and solve problems
o Ability to demonstrate empathy, self-awareness and emotional control
o Good listening skills
o Ability to approach situations with a positive attitude
o Ability to value open and honest feedback
o Ability to be a strong team player
o Ability to translate frequent results coaching into continuous improvement
o Ability to multitask proficiently in a fast paced, performance driven environment
o Ability to deliver superior customer service skills that consistently demonstrate professionalism
o Ability to adapt quickly and comfortably to change
o Ability to handle stress in a high pressure environment
o Attention to detail with strong documentation and follow up skill
o Strong and effective verbal and written communication skills
o Proficient Windows knowledge
o Proficient keyboarding skills