Claims Advisor Auto
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Before you apply
LocationCAN - AB (Remote)
Work moderemote · Canada
Typefull-time
SeniorityMid
Experience3–5 yrs
Company size10,000+ people
PostedOct 26, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3 - 5 years of customer service experience
Knowledge in understanding and interpreting policies
Commitment to providing outstanding customer service
Proficient keyboard skills and computer literacy
Previous auto adjuster experience
Bachelors Degree
About the company
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers’ needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.
**Note: work hours depend on the needs of the department.
Key Responsibilities
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Manage repairable physical damage claims from assignment through resolution.
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Complete timely customer contact and clearly explain the claim and repair process.
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Review coverage, loss details, damages, estimates, and supporting documentation.
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Make appropriate liability and coverage decisions within role authority.
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Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
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Monitor repairs, supplements, rental needs, payments, and outstanding activities.
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Maintain accurate and timely claim documentation, including clear file notes and next steps.
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Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.
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Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
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Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
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Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
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Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.
Qualifications
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Bachelors Degree (Preferred)
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3 - 5 years of customer service experience
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Previous auto adjuster experience preferred
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Knowledge in understanding and interpreting policies
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Commitment to providing outstanding customer service
•
Proficient keyboard skills and computer literacy