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Servicetitan

Implementation Consultant

LocationYerevan, Armenia
Typefull-time
SeniorityMid
Experience2+ yrs
Company size1,001–5,000 people
PostedSep 11, 2026 · 1mo ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
Must have5
Critical thinking skills with experience in troubleshooting software issues
Exceptional project management skills
Proven ability to multi-task and manage multiple moving pieces while paying strict attention to detail
Exceptional customer relationship skills
Clear view on what constitutes excellent customer service
Nice to have4
2+ years of relevant experience preferred
Home Service industry knowledge and experience
Experience with ServiceTitan software
Familiarity with SaaS business models
Skills
ServiceTitan
Benefits
Flexible time off
Learning and development
Leadership training
Bonusly
Medical insurance
Dental insurance
Vision insurance
Wellness benefit
Office massage
Parental leave
Financial planning tools
Employee assistance program
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
What you’ll do:
•
Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
•
Prepare, update, and manage project management materials
•
Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
•
Manage various forms of risk that would prevent customers from going live within predetermined schedule
•
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
•
Work with manager on escalations and at risk accounts to save and solution
•
Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
What you’ll need:
•
At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
•
Critical thinking skills with experience in troubleshooting software issues
•
Experience with ServiceTitan software a big plus
•
Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
•
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
•
Familiarity with SaaS business models a plus
When you will work: Mon-Fri 4Pm - 1Am (Armenia)
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
•
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
•
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
•
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
Legal
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
More roles at Servicetitan
Senior Community SpecialistStaff Software EngineerSenior Site Reliability EngineerManager I, Sales DevelopmentCustomer Success Manager
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