Education
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience
• Preferred: Master’s degree in IT Management, Business Administration, or Digital Transformation
Work Experience
• At least 10 years of experience in IT and business-facing technology roles
• At least 10 of leadership experience, including managing regional or multi-country IT teams
• Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction
• Strong background in regional IT service delivery and operations, including infrastructure, applications, and support
• Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership
• Experience managing IT budgets, vendor relationships, and service performance
Technical / Language Skills
• Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations
• Solid knowledge of IT service management (ITIL) and service delivery models
• Understanding of technology roadmapping, portfolio management, and demand prioritization
• Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions
• Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred)
• Excellent English skills; additional major languages are an advantage
Core Competencies Required
Strategic & Business-Oriented Thinking: Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.
IT Leadership & Accountability: Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.
People Leadership & Talent Development: Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.
Stakeholder & Relationship Management: Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business.
Execution & Operational Discipline: Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands.
gategroup Competencies Required to be Successful in the Job:
•
Thinking – Information Search and analysis & problem resolution skills
•
Engaging – Understanding others, Team Leadership and Developing People
•
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
•
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.