Quality Control, Assurance & Compliance
Manages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality.
Leads technical & organizational risk management activities: identifies & documents risks, creates awareness, reduces risks and stimulates predictable outcomes.
Leads investigations into non-conformances and implements preventive actions.
Initiates process improvement initiatives and mentors junior staff in quality control, assurance & compliance methodologies.
Expert Knowledge, Advice & Capability Building
Manages training and education projects, coordinating the development of comprehensive training materials and programs.
Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
Provides guidance and coaching to junior staff in effective training delivery.
Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums.
Procedures, Standards Development & Adherence
Deploys and adopts Q&E related procedures, standards and tools within the department.
Deploys expertise related competences and actively promotes a Best-Know-Method approach
Performance & Data Analytics
Manages data analysis projects, coordinating the collection, interpretation, and presentation of quality data.
Applies advanced statistical methods to analyze complex data sets and drive continuous improvement initiatives.
Mentors junior staff in effective data analysis techniques.
Manages documentation and reporting projects, overseeing the creation of comprehensive quality documentation and guidelines.
Prepares and presents detailed reports to senior management, showcasing quality achievements and recommending process enhancements.
Continuous Improvement & Problem Solving
Manages problem-solving and root cause analysis projects across teams / cross-sector, coordinating teams to investigate and resolve significant quality-related challenges.
Ensures lessons learned within teams and competences in order to build a continuous improvement culture and prevent reoccurrence of quality issues.
Manages and coordinates process improvement initiatives, leading cross-sector teams to analyze and reengineer quality control processes.
Applies advanced methodologies to identify and address process bottlenecks, driving continuous improvement efforts.
Leads process improvement initiatives to deliver sustainable business impact.
Oversees that process improvements are implemented in the organization, in process descriptions, systems and architecture.
Manage Customer Expectations
Manages customer interactions, collaborating with cross-functional teams to address intricate quality-related issues. Ensuring customer quality complaints are investigated for preventive actions.
Participates in audits, addressing customer concerns, and ensuring adherence to established quality protocols.
Works closely with other departments to address customer needs, and plays a role in improving overall customer satisfaction.
Utilizes advanced negotiation and communication skills to exceed customer expectations and enhance satisfaction.
Live the Living Quality & Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on Q&E topics.
Actively promote/use of the Q&E Reward & Recognition program and Q&E Communication Strategy.
Be an active member within the Q&E Community and related events and act as a role model within the sector/region
Builds and maintains a network of internal and external stakeholders and represents the organisation on operational and/or technical topics.
Stakeholders are typically other (senior) experts and or (senior) Line Managers (typically JG11/12) of own and interfacing departments.
Communicates with and influences internal and external parties beyond content-driven arguments. Frequently reflects on stakeholder feedback to drive a continuously improving organisation.
Executes the key elements of the functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.
Executes and contributes to policies, procedures, and related guidelines within the Q&E expertise to meet defined key principles and ensure compliance with external requirements.
Develops and proposes annual business plans/roadmaps for a given area, department or supplier, ensuring alignment with the strategy.
Translates strategic and operational targets into plans with 1-2 year horizon and is responsible for the realization of the plans within timing and budget constraints.
Manage and acquire approval for planned deviations.