Patient Access Associate| 36 hours per week
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Before you apply
Salary$19/hr
LocationMt. Pleasant, Iowa
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
DepartmentPatient Access
Company size1,001–5,000 people
PostedOct 22, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Proficient organizational skills
Attention to detail
Effective communication skills
Ability to manage multiple tasks in a fast-paced environment
Commitment to upholding the organization's standards for patient care and satisfaction
Experience with patient registration
Experience with scheduling appointments
Experience verifying patient demographics and insurance information
Experience collecting payments
Maintain strict confidentiality of patient information
Exceptional customer service skills
Ability to operate a multi-line switchboard
H.S. Diploma or General Education Degree (GED)
Less than 1-year Previous healthcare experience
Compliance with all state and federal regulations
Benefits
Competitive base pay
Matching retirement programs
Health insurance
Dental insurance
Vision insurance
Health savings account
Flexible spending accounts
Employee discounts
Long term disability
Life insurance
Accidental death and dismemberment
Paid time off
Education assistance
Employee assistance program
Employee referral bonus
Discounted cafeteria meals
Paid parental leave
Employee service recognition
Short term disability
Minimum Hiring Wage:
From $18.89 per hour
Job Details:
Scheduled hours: Nights, 6:00pm - 6:00am
Required: Every third Friday, every third weekend rotation, and 2 holidays per year
Job Description:
About the role
The Patient Access Associate serves as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. Responsibilities include handling patient registration, scheduling appointments, coordinating with clinical teams, verifying patient demographics and insurance information, collecting payments, compliance with all state and federal regulations, obtaining signatures for required consents, and managing patient data with accuracy and confidentiality. The associate is responsible for providing exceptional customer service, effectively communicating with clinical staff, and addressing patient inquiries or concerns. This role requires proficient organizational skills, attention to detail, effective communication, the ability to manage multiple tasks in a fast-paced environment, and a commitment to upholding the organization’s standards for patient care and satisfaction.
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Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
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Register patients efficiently and accurately, collecting all necessary personal and medical information.
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Schedule patient appointments and coordinate with clinical teams to optimize work flow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.
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Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.
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Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.
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Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.
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Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.
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Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.
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Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.
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Address and resolve patient inquiries, concerns, or complaints promptly and courteously.
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Effectively communicate with clinical and administrative staff to coordinate patient care and manage work flow.
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Provide exceptional customer service, ensuring a positive experience for all patients and visitors.
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Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.
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Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations. Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.
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Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
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Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.
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Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
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Collaborate with clinical teams to ensure that pre-registration and pre-visit requirements are completed.
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Maintain a clean and organized work area, ensuring it meets the organization’s standards for safety and efficiency.
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Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.
Qualifications:
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H.S. Diploma or General Education Degree (GED) (preferred)
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Less than 1-year Previous healthcare experience (preferred)
Benefits:
We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:
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Competitive base pay
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Matching retirement programs
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Health, Dental and Vision plans
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Health Savings and Flexible Spending Accounts
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Employee discounts including car rental, cell-phone plans
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Employer-paid, Long-Term Disability, Life, and AD&D
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Paid time off (PTO)
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Education Assistance Program
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Employee Assistance Program
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Employee Referral Bonus Program
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Discounted cafeteria meals
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Paid Parental Leave
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Employee Service Recognition program
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Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity
Legal
Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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