"POSITION OVERVIEW:
The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and manage a team, develop and guide a team of remote-based Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remotely with their Coach acting as their primary point of contact.
ESSENTIAL JOB SKILLS/DUTIES:
Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
Resolving client and internal complaints and questions
Communicating solutions, effectiveness, best practices, and opportunities within the organization
Adheres to internal standards, policies and procedures
Performs other duties as assigned