Eligibility Specialist 2 (Bilingual Spanish Required)
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Before you apply
SalaryNo pay range posted
LocationCamden, New Jersey
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size47+ people
PostedOct 21, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or GED
Proficiency in English and Spanish
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling
Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients
Capability to work in a fast-paced environment with changing priorities and patient needs
Demonstrated ability to work independently in locations where potentially only one Eligibility Specialist is assigned
Demonstrate genuine care for patients’ needs and concerns, building trust and rapport
Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals
Ensure all documentation is accurate, complete, and submitted on time
Reliable transportation, a valid driver’s license, and ability to travel within assigned service area
Experience in healthcare revenue cycle, financial counseling, or insurance verification
Experience with multiple EHR systems: Epic, Cerner, Meditech, etc.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
Knowledge of medical terminology and healthcare accounts receivable processes
Skills
Epic
Cerner
Meditech
About the company
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Job Purpose
The Eligibility Specialist II is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Depending on client needs, this role may provide floating support across multiple hospital locations, offering vacancy coverage or assisting as the business requires. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need.
Work Schedule and Location:
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Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shift available between Monday through Friday from 8:00am to 4:30pm, to meet business needs.
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Primary Location: This position is onsite and will be required to service the primary location of:
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Cooper University Hospital - 1 Cooper Plaza Camden, NJ 08103
Key Responsibilities
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Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
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Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
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Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
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Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
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Perform advanced follow-up work across, ensuring applications are complete and processed efficiently.
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Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications.
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Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
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Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
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Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
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Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives.
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Efficiently use multiple systems and databases to gather, track, and report on patient data.
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Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed.
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Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery.
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Complete special projects, as assigned.
Qualifications & Competencies:
Required:
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High school diploma or GED
•
Proficiency in English and Spanish
•
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
•
Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs.
•
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
•
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
•
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
•
Capability to work in a fast-paced environment with changing priorities and patient needs.
•
Demonstrated ability to work independently in locations where potentially only one Eligibility Specialist is assigned.
•
Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
•
Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
•
Ensure all documentation is accurate, complete, and submitted on time.
•
Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
Preferred:
•
Experience in healthcare revenue cycle, financial counseling, or insurance verification.
•
Experience with multiple EHR systems: Epic, Cerner, Meditech, etc.
•
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
•
Knowledge of medical terminology and healthcare accounts receivable processes.
Legal
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
California Job Candidate Notice