General Job Description
Under general guidance completes the following tasks:
• Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
• Operates non-articulated vehicles safely and efficiently, complying with all governmental and Corporate procedures.
• Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
• Seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions.
• Answers customer questions on FedEx feature of service and keeps customers informed about the company and its services.
• Ensures that packages conform to FedEx features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.
• Determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
• Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
• Ensures customers have adequate supply of FedEx materials for shipping.
• Loads and unloads aircraft, containers, and company vehicles and operates mechanized ramp equipment to load and unload packages.
• Cleans, washes, and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold company’s public image.
• Provides and collects necessary paperwork related to package pickup and delivery, such as air waybills, shipping records, vehicle condition, tax invoices with clarity and accuracy.
• Ensures the security of FedEx Express and customer property such as cash, packages, equipment and hazardous material.
• Collects tax invoices from delivered shipments that must be processed by customs authorities (when necessary).
• May require other duties as assigned