Customer Services Administrator
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Before you apply
LocationIzmit
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
Advanced level of English proficiency
Strong command of MS Office applications
Competency in data analysis and reporting
Customer-oriented with strong communication and follow-up skills
Ability to adapt to a fast-paced and dynamic work environment
Experience with SAP is preferred
Skills
MS Office
SAP
Job Description:
The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.
Qualifications
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Bachelor’s degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
•
Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
•
Advanced level of English proficiency
•
Strong command of MS Office applications
•
Competency in data analysis and reporting
•
Customer-oriented with strong communication and follow-up skills
•
Ability to adapt to a fast-paced and dynamic work environment
•
Experience with SAP is preferred
Job Description
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Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
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Monitor customer forecasts to achieve sales targets.
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Receive customer requests and evaluate them to convert into orders.
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Coordinate and follow up on customer orders with the production planning team.
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Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
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Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
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Track historical sales performance and inventory levels, and manage supply and sales planning activities.
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Prepare daily, weekly, and monthly customer reports.
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Regularly follow department SOPs and update them when necessary.
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Monitor and support monthly closing processes.