Associate - Life Claims Assessor
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Before you apply
LocationSingapore
Typefull-time
SeniorityEntry
Experience1–3 yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
University Degree in any discipline; or Professional qualification in insurance, ICA, ACS
1-3 years experience in life insurance company or large organisation
Ability to analyse details clearly
Good convincing skills, complaint handling & customer service
Good written and oral communication
Sound medical, human anatomy, and product knowledge
High level of integrity, takes accountability of work and good attitude over teamwork
Takes initiative to improve current state of things and adaptable to embrace new changes
Assess claims in accordance with the policy terms and conditions and ISO requirements
Process claims; i.e. approve, reject or withdraw claims within a set time frame, authority limit and in accordance to ISO and SOP standard
Handling enquiries and complaints promptly from agents and claimants
Co-ordinate with branches or other stakeholders to ensure smooth claims handling
Provide feedback and drive necessary changes for improvement/system & process
Highlights any potential concerns /risks and proactively shares best risk management practices
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
Responsibilities
Adjudicate claims according to the terms and conditions of the policy
Job Description:
•
Assess claims in accordance with the policy terms and conditions and ISO requirements.
•
Process claims; i.e. approve, reject or withdraw claims within a set time frame, authority limit and in accordance to ISO and SOP standard.
•
Handling enquiries and complaints promptly from agents and claimants.
•
Co-ordinate with branches or other stakeholders to ensure smooth claims handling.
•
Provide feedback and drive necessary changes for improvement/system & process.
•
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•
Highlights any potential concerns /risks and proactively shares best risk management practices.
Requirements
•
University Degree in any discipline; or, Professional qualification in insurance, ICA, ACS .
•
1-3 years experience in life insurance company or large organisation.
•
Ability to analyse details clearly.
•
Good convincing skills, complaint handling & customer service.
•
Good written and oral communication.
•
Sound medical, human anatomy, and product knowledge.
•
High level of integrity, takes accountability of work and good attitude over teamwork.
•
Takes initiative to improve current state of things and adaptable to embrace new changes.
•
Champion and embody our Core Values in everyday tasks and interactions.
•
Demonstrate high level of integrity and accountability.
•
Take initiative to drive improvements and embrace change.
•
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
•
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
About the company
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.