Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
The position is responsible for the end-to-end management of integrated data and AI products to enhance customer intelligence, support data-driven decision-making and improve customer engagement across Hong Kong and Macau.
The incumbent will translate business priorities, customer needs and emerging AI opportunities into scalable data capabilities, customer tagging and segmentation products, and practical AI-enabled solutions that support marketing effectiveness, personalization, operational efficiency and business innovation.
The role will oversee product planning, requirements definition, roadmap prioritization, MVP scoping, delivery coordination, adoption monitoring and performance review for both customer data platform capabilities and AI use cases.
The incumbent will collaborate closely with business, analytics, technology, data governance, legal and compliance stakeholders to ensure that data and AI products are business-relevant, scalable, appropriately governed, responsibly implemented and effectively adopted by end users.