OR
OraclePrincipal Technical Account Manager
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Before you apply
LocationCHENNAI, TAMIL NADU, India
Typefull-time
SeniorityLead
Company size10,000+ people
First seenNov 3, 2026 · 2d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Serves as the main contact for individual contracts, providing extensive business processes, product/service functionality, and/or implementation knowledge
Provides services, adjusting to ensure alignment, and educates customers on ways to leverage Oracle services
Reviews service requests and gathers information to determine next steps, identifies potential crises
Develops and maintains plans and ensures positive margins
Seeks opportunities to review and update documentation
Leverages understanding and collaborates across teams to identify and submit delivery leads for new opportunities and contract renewals
Mentors team members to act as a liaison between teams
Seeks opportunities to improve customer ability to adopt product and service changes
Plays a key role in the development of new services and/or processes, remaining up-to-date with technological business, and industry trends
We're committed to including people with disabilities at all stages of the employment process
Oracle is an Equal Employment Opportunity Employer
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law
Benefits
Medical insurance
Life insurance
Retirement plan
Responsibilities
Serves as the main contact for individual contracts, providing extensive business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Provides services, adjusting to ensure alignment, and educates customers on ways to leverage Oracle services. Reviews service requests and gathers information to determine next steps, identifies potential crises, leveraging extensive knowledge and other customer experience to develop innovative solutions, and connects and/or escalates issues to appropriate teams to reach solutions, anticipating and reporting pain points. Develops and maintains plans and ensures positive margins, seeks opportunities to review and update documentation, and leverages understanding and collaborates across teams to identify and submit delivery leads for new opportunities and contract renewals. Proactively provides ongoing maintenance, mentors team members to act as a liaison between teams, and seeks opportunities to improve customer ability to adopt product and service changes. Works closely with peers within and sometimes beyond the team to identify and develop innovative ways of delivering services, provides direction, experiments with new approaches, and seeks opportunities to share product/support information, and plays a key role in the development of new services and/or processes, remaining up-to-date with technological business, and industry trends.
About the company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Legal
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.