Front Desk Agent | Inn at Bellefield
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Before you apply
SalaryNo pay range posted
LocationHyde Park, NY, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size1,001–5,000 people
First seenOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Minimum of one year of customer service experience
Ability to communicate effectively and professionally with guests, management, and co-workers
Basic computer skills
Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele
Strong customer service, problem-solving, and organizational skills
Previous hotel experience preferred
Previous computer system experience preferred
Bilingual English/Spanish skills are a plus
Skills
basic computer skills
Benefits
Health insurance
Paid time off
Paid holidays
Hotel discounts
Complimentary stays
Responsibilities
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Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Provide exceptional guest service by welcoming guests and visitors in a friendly, professional, and courteous manner.
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Process guest check-ins and check-outs accurately and efficiently in accordance with established hotel procedures.
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Process guest payments and maintain compliance with all cash-handling, credit, and payment policies and procedures.
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Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction.
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Provide guests with accurate information regarding hotel services, local attractions, activities, and points of interest.
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Generate, print, and distribute daily reports to the appropriate departments and personnel.
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Communicate with Housekeeping to identify and resolve discrepancies on the room status report.
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Maintain accurate records and follow all hotel, Shaner, and franchise standards and procedures.
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Perform other duties as assigned.
Qualifications
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High school diploma or equivalent.
•
Minimum of one year of customer service experience; previous hotel experience preferred.
•
Ability to communicate effectively and professionally with guests, management, and co-workers.
•
Basic computer skills; previous computer system experience preferred.
•
Bilingual English/Spanish skills are a plus.
•
Knowledge of local activities, attractions, and points of interest appropriate for the hotel’s clientele.
•
Strong customer service, problem-solving, and organizational skills.
Benefits
•
Health insurance
•
Paid time off (PTO)
•
Eight paid holidays
•
Marriott hotel discounts
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Two complimentary overnight stays per year at participating Shaner Hotel properties, based on availability and applicable program guidelines.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry’s leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world’s most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you’re joining one of our hotels or our corporate team, you’ll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.