• Manage customer hardware orders from receipt through delivery, ensuring fulfilment tasks are completed accurately
and on schedule.
• Validate order details, product configurations, serialized components, and system accuracy across ERP, CRM,
and hardware‑tracking databases.
• Monitor order exceptions such as SKU discrepancies, licensing issues, or non‑purchasable items, driving resolution
with Product Management, Sales Operations, and suppliers.
• Coordinate with subcontract manufacturers to confirm product availability, production schedules, and shipment readiness.
• Track supply constraints, component shortages, and lead‑time risks; escalate issues when needed to prevent delays.
• Partner with engineering and programme teams during new product introduction to understand data flows and
operational requirements.
• Maintain accurate inventory records across multiple storage locations, overseeing stock movements and serial‑number
reconciliation.
• Ensure compliance with hardware‑tracking databases used for renewals, backfill, and asset lifecycle management.
• Arrange domestic and international shipments, ensuring proper documentation, export controls, compliance validation,
and adherence to secure‑handling procedures.
• Coordinate delivery readiness with customers, including points of contact, delivery instructions, and site requirements.
• Oversee ASN creation, order activation, and ERP transaction progression throughout the fulfilment cycle.
• Collaborate with Sales, Product Management, Finance, and Engineering to ensure fulfilment aligns with business needs
and revenue recognition rules.
• Support escalations related to product availability, supplier constraints, order delays, or product data discrepancies.
• Contribute to fulfilment team updates, continuous‑improvement efforts, and operational discussions across the broader
hardware organization.