Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Role Overview:
The Technical Operations Analyst plays a critical role in ensuring seamless integration between external partners and internal systems. This position serves as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience.
Key Responsibilities:
Partner Integration & Support
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Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.
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Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.
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Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.
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Monitor integration progress and proactively address potential blockers to avoid delays.
Cross-functional Communication
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Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines.
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Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner.
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Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle.
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Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.
Process Optimization & Continuous Improvement
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Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.
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Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.
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Contribute to the standardization of processes to improve scalability and consistency across multiple integrations.
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Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities.
Additional Responsibilities
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Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination.
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Assist in testing, validation, and quality assurance efforts related to integrations and system updates.
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Take on other duties as assigned to support the broader Technical Operations and business objectives.
Qualifications:
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Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field.
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Familiarity with tools such as Jira and Confluence.
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Excellent communication and interpersonal skills.
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Experience with at least one backend programming language (e.g., Java, Python, Node.js).
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Basic understanding of APIs, system integrations, and RESTful services.
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Experience with debugging, troubleshooting, and log analysis.
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Familiarity with SQL and basic database concepts.
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Experience working with cross-functional teams in a fast-paced environment.
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Strong problem-solving and analytical skills.
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Ability to manage multiple tasks and prioritize effectively.
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Detail-oriented with strong organizational skills.
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Experience in technical support, operations, or integration roles is a plus.
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Exposure to Agile/Scrum methodologies is an advantage.
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Willingness to learn new technologies and adapt to changing requirements.
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Experience in fintech, SaaS, or similar tech-driven industries is a plus.
Join the Coins Team Now!
Benefits
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.