Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
About the role
Job Profile Summary:
May represent college/department as a primary contact. Collaborates with leadership to provide solutions associated with specific programs or projects. Coordinates training and development related to projects and programs for staff. May lead a project or program, including assessment, evaluation, timelines, goals, budget
Job Description:
The Edson College of Nursing and Health Innovation Student Services team seeks a proactive, service-focused, and detail-oriented individual to serve as an Academic Success Advisor, Sr. This role provides comprehensive advising to on-campus and online undergraduate students, all accelerated (4+1) program students, and online graduate students.
Position Salary Range:
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$54,000 - $62,000 annually
Essential Duties:
Academic Advising & Student Support
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Provide individual and group academic advising for on-campus and online undergraduate students, accelerated 4+1 program students, and online graduate students to support retention, persistence, and timely degree completion.
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Guide students in evaluating academic options, understanding degree requirements, and developing plans aligned with their academic, professional, and personal goals.
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Monitor academic progress using PeopleSoft, Salesforce, DARS, Analytics and other advising tools; identify concerns, resolve complex student issues, and connect students with appropriate resources.
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Teach ASU 101-NU and represent the college at orientations, workshops, recruitment events, and other student success activities.
Accelerated (4+1) Program Coordination
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Serve as the primary coordinator for 4+1 program activities, including recruitment, outreach, communications, admissions processes, student progression tracking, and transition into accelerated pathways.
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Develop and maintain 4+1 program resources, marketing materials, documentation, advising guidance, and training materials.
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Lead onboarding for new advisors and provide recurring training for all advising staff to ensure consistent and accurate program delivery.
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Prepare reports and documentation using available dashboards and analytics to monitor student outcomes, program effectiveness, and retention trends.
General Expectations
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Build and maintain collaborative relationships with students, faculty, staff, and leadership to support student success and contribute to departmental and university initiatives.
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Use critical thinking, sound judgment, and established policies and practices to analyze information, set priorities, resolve issues, communicate recommendations, and manage escalations.
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Work independently and as part of a structured team; deliver presentations to varied audiences; use standard office equipment and advising technology.
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Schedule appointments, maintain calendars, review completed tasks, and adapt to changing priorities as needed.
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Other duties as assigned.
Desired Qualifications:
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Evidence of a Master’s degree in higher education, student personnel administration, education, nursing/health, or closely related field.
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Knowledge of basic leadership practices.
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Skill in preparing detailed reports on a timely basis.
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Ability to clearly communicate to perform essential functions.
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Work collaboratively across various departments
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Use computers effectively - including inputting, reviewing, retrieving information, extended periods of viewing screen, and using mouse and keyboard.
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Ability to use calculator, telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier.
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Professional representation of department/programs.
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Ability to respond to emergency situations.
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Select and attend professional development opportunities provided by ASU HR.
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Monthly formal check-in meetings with supervisor on goals and professional development.
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Demonstrated knowledge of management and supervisory principles and practices.
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Demonstrates experience of providing service to students and/or customers.
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Demonstrated knowledge of basic project management and organizational practices.
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Demonstrated knowledge of functionality of CRM programs and higher education student information systems.
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Experience in establishing and maintaining effective working relationships with internal and external clients.
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Experience in developing and conducting group presentations targeted to various programming, perspectives, or audiences.
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Demonstrated knowledge of the principles, practices, methods and techniques of customer service.
Working Environment:
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Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
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Required to stand for varying lengths of time and walk (light, moderate, long) distances to perform work.
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This is a full-time position with a standard Monday - Friday, 8am-5pm schedule. Occasional evening, weekend, or other nonstandard hours may be required for orientations, recruitment events, workshops, or student support activities.
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The primary work location is the Downtown Phoenix campus. Hybrid work may be available based on business needs, and a presence on other ASU campuses, off-campus locations, school/community settings, or shared office spaces may be required.
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Travel for events and between campuses may be required. Use of a personal vehicle may be needed to perform position duties.
Department Statement:
The Edson College of Nursing and Health Innovation is distinguished as a model for excellence and inspiration in nursing and interprofessional practice, education and research to advance knowledge and innovative practice models, and new solutions to optimize the health and well-being of our local, national and global communities.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Downtown Phoenix
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:
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Cover letter
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Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.