Customer Service and Dispatch Rep.
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Before you apply
Salary$24/hr
LocationOasis, 5736 N Western Ave, Chicago, IL 60659
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentCustomer Service
Company size51–200 people
PostedMay 27, 2026 · 5mo ago
Verified live16h ago
At a glanceSummarised by Seekless from the posting.
Strong communication and multitasking skills
Ability to stay calm in a fast-paced environment
Strong customer service mindset
Previous dispatching and/or CSR experience preferred
Experience with ServiceTitan or similar software is a plus
Reliable home office setup with stable internet for remote shifts
Skills
ServiceTitan
About the role
Hybrid Dispatcher / CSR
Oasis HVAC – Chicago, IL
$24/HR | Hybrid Schedule | Full-Time
Location: 5736 N Western Ave, Chicago, IL 60659
Oasis HVAC is looking for a Hybrid Dispatcher / CSR to help support our growing service department. This role combines customer service, scheduling, and dispatch responsibilities in a fast-paced home service environment.
This position offers a hybrid schedule:
• Thursday & Friday – In Office
• Saturday, Sunday & Monday – Fully Remote
We are looking for someone dependable, organized, and comfortable handling customer calls while coordinating technicians efficiently.
Responsibilities
What You’ll Do
• Answer inbound customer calls professionally and efficiently
• Schedule service appointments and manage dispatching
• Coordinate technician routes and communicate schedule updates
• Assist customers with questions and appointment needs
• Maintain accurate notes and job information in the system
• Help manage weekend and after-hours scheduling needs
Requirements
What We’re Looking For
• Previous dispatching and/or CSR experience preferred
• Strong communication and multitasking skills
• Ability to stay calm in a fast-paced environment
• Reliable home office setup with stable internet for remote shifts
• Strong customer service mindset
• Experience with ServiceTitan or similar software is a plus
Benefits
What We Offer
• $24/hour
• Hybrid work schedule
• Full-time stable position
• Growing company with advancement opportunities
• Team-oriented environment
Full Benefits!
If you enjoy helping customers, staying organized, and keeping operations running smoothly, we’d love to hear from you
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