Gift Shop Clerk and Tour Guide
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Before you apply
LocationOmaha, NE
Work modeon-site
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
PostedOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Extensive knowledge of Boys Town history (with provided training)
Ability to speak comfortably in front of large groups of strangers in an articulate, professional manner
High level of customer service and interpersonal skills
Ability to work independently, multi-task, and be flexible with scheduling
Ability to run and balance a cash register
Ability to participate in inventory management
Ability to maintain confidentiality of information (youth or donor)
Basic computer skills in Microsoft Word and Excel
High school diploma or equivalent
Experience to include customer service, retail, or tourism
Ability to work weekend days on a rotating schedule
Skills
Microsoft Word
Excel
About the role
Schedules and conducts visitor tours of Boys Town, the Hall of History, or the Father Flanagan House. Works in the gift shop and assists with online orders.
Schedule: 8:00 AM- 4:30 PM M-F
Availability to work weekends for tours.
MAJOR RESPONSIBILITIES & DUTIES:
Schedules and conducts tours for visitors, works in the gift shop, and assists with online orders.
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Conducts tours, communicates Boys Town history and points of interest and answers questions related to the tour and Boys Town.
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Coordinates schedule with other tours to ensure that tour paths do not intersect and keeps tours on schedule.
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Provides campus maps to visitors and direct them to various points of interest.
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Opens gift shop, stocks and sells merchandise, greets visitors, monitors the shop during business hours, inventories merchandise, arranges displays, and interacts with customers. Handles cash transactions and performs light cleaning functions.
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Serves as reference source for visitors and callers, reviews and responds to telephone messages, and redirects telephone calls to appropriate departments within Boys Town.
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Assists with packaging and shipping of online orders.
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Maintains and provides proper security for the Hall of History and Father Flanagan House.
KNOWLEDGE, SKILLS, AND ABILITIES:
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Extensive knowledge Boys Town history (with provided training).
•
Ability to speak comfortably in front of large groups of strangers in an articulate, professional manner.
•
High level of customer service and interpersonal skills.
•
Ability to work independently, multi-task, and be flexible with scheduling.
•
Ability to run and balance a cash register.
•
Ability to participate in inventory management.
•
Ability to maintain confidentiality of information (youth or donor).
•
Basic computer skills in Microsoft Word and Excel.
REQUIRED QUALIFICATIONS:
•
Ability to work weekend days on a rotating schedule required.
PREFERRED QUALIFICATIONS:
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High school diploma or equivalent is preferred.
•
Experience to include customer service, retail, or tourism preferred.
•
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
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Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
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Position requires moderate physical activity. Handling of average weight objects up to 20 pounds, or standing and/or walking for extended periods of time, going up and down stairs, and sometimes at a keyboard, cash register, workstation, or desk. Work is typically similar to a normal office administrative, gift shop, or campus environment involving minimal exposure to physical risks. Occasionally may be exposed to weather conditions including heat, cold, and inclement weather.
About the company
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.