Setting up the program governance to run the program and associated items to track & manage the program, e.g. Issue Register, Risk Register etc.
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Lead and manage the full program bringing all stakeholders together, managing timelines, issues & risks and dependencies of the program in a structured way.
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Collaborate with business and technology stakeholders/ PMs/ SPOCs identified to put together project plan to track & manage the engagement.
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Act as point of contact for stakeholders, providing regular updates on program progress, addressing concerns, and managing expectations effectively.
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Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
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Establish key performance indicators (KPIs) and metrics to measure the success of projects, monitoring performance against targets and implementing corrective actions as needed.
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Provide leadership and guidance to project managers and teams, fostering a collaborative and high-performance work environment conducive to professional growth and development.
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Maintain comprehensive project documentation, including project plans, status reports, , to facilitate knowledge transfer and ensure transparency.
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Responsible for the quality, scope, timeline, effort (co-related to estimation, Change Request’s, complexity), resources (includes Business, Contractor, Professional Services (Suppliers) resources as well as Operations)
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Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the Programme.
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Identify and schedule Programme & Project / Work stream deliverables, milestones and required activities and tasks. Understand interdependencies between Technology, Operations and Business needs.
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Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.
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Manage the overall Programme risk profile, track risk/issue aging, work-through escalations, change governance and related issues. Implement the risk mitigation / issue resolution plans.
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Partner with relevant stakeholders in ensuring that the system development methodology (SDLC) is followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
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Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality and consistency in content. Implement Project & Programme communication plans and review status reports prepared by Project personnel and modify schedules or plans as required.