BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.
Key Responsibilities
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Deliver exceptional technical support to our clients by resolving hardware and software issues.
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Analyze and troubleshoot technical problems, documenting solutions for future reference.
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Provide guidance on system configurations, software installations, and updates.
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Maintain and update support documentation to ensure accuracy and ease of use.
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Collaborate with product teams to relay customer feedback and suggest enhancements.
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Participate in team meetings and contribute to continuous improvement initiatives.
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Train customers on using our products effectively and address any concerns promptly.
Requirements
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Degree in Computer Science, Engineering, or a related field.
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A minimum of 2 years of experience in technical support or help desk roles.
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Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
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Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
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Strong communication skills with the ability to convey technical information to non-technical users.
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Experience with ticketing systems and customer relationship management software.
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Excellent problem-solving skills and a proactive approach to challenges.
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Customer-oriented mindset, with a focus on delivering high-quality support.
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Ability to work collaboratively in a fast-paced environment.
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General knowledge of cloud services and virtualization is a plus.