Support Engineer
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Before you apply
LocationDubai, Dubai, United Arab Emirates
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentOutsource
Company size201–500 people
PostedFeb 17, 2026 · 8mo ago
Verified live5h ago
May no longer be actively hiring
Posted by the company on Feb 17, 202650% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Degree in Computer Science, Engineering, or a related field
A minimum of 2 years of experience in technical support or help desk roles
Proficiency in troubleshooting Windows, Linux, and Mac OS systems
Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP)
Strong communication skills with the ability to convey technical information to non-technical users
Experience with ticketing systems and customer relationship management software
Excellent problem-solving skills and a proactive approach to challenges
Customer-oriented mindset, with a focus on delivering high-quality support
Ability to work collaboratively in a fast-paced environment
General knowledge of cloud services and virtualization is a plus
Skills
Windows
Linux
Mac OS
TCP/IP
DNS
DHCP
cloud services
virtualization
About the role
BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.
Key Responsibilities
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Deliver exceptional technical support to our clients by resolving hardware and software issues.
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Analyze and troubleshoot technical problems, documenting solutions for future reference.
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Provide guidance on system configurations, software installations, and updates.
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Maintain and update support documentation to ensure accuracy and ease of use.
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Collaborate with product teams to relay customer feedback and suggest enhancements.
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Participate in team meetings and contribute to continuous improvement initiatives.
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Train customers on using our products effectively and address any concerns promptly.
Requirements
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Degree in Computer Science, Engineering, or a related field.
•
A minimum of 2 years of experience in technical support or help desk roles.
•
Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
•
Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
•
Strong communication skills with the ability to convey technical information to non-technical users.
•
Experience with ticketing systems and customer relationship management software.
•
Excellent problem-solving skills and a proactive approach to challenges.
•
Customer-oriented mindset, with a focus on delivering high-quality support.
•
Ability to work collaboratively in a fast-paced environment.
•
General knowledge of cloud services and virtualization is a plus.
Benefits