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StateStreet

Client Services, AVP

LocationTokyo, Japan
Typefull-time
SeniorityVP
Experience5+ yrs
DepartmentClient Service
Company size10,000+ people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have9
Experience in client management
Strong verbal and written communications skills
Some experience with presentations
Leadership and management skills
Bachelor's degree from University
Over 5 years in Financial Services Industry Experience
Ability to collaborate across teams and manage workflows
Professional communication verbally and in writing
Ability to manage multiple workstreams and prioritize based on both client focused and risk based analysis
Nice to have1
Knowledge of computer systems, financial operations and/or global custody and related industries a plus
Eligibility1
Ability to travel up to 10%
Skills
computer systems
financial operations
global custody
Benefits
Paid volunteer days
Who we are looking for
Experience in client management, strong verbal and written communications skills, and some experience with presentations a must. Must possess leadership and management skills. Knowledge of computer systems, financial operations and/or global custody and related industries a plus.
Why this role is important to us
The client service team you will be joining is a part of State Street Client Coverage Department. The client service gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our products help our clients make better investment choices and act on growth opportunities.
What you will be responsible for
As Client Service Assistant Vice President you will
Responsible for managing small to medium sized clients and supporting Vice Presidents and Managing Directors with the larger/more complex relationships within business unit and onboarding new clients
• Responsible for the day to day management and successful long-term relationships of assigned clients.
• Responsible for managing a team(s).
• Focus on strategic aspects of maintaining and growing long-term relationships.
• Visit clients on a regular basis like quarterly and have service review meetings. Ensures to keep superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.
• Works closely with internal teams and clients. Facilitates communication between operations and other business units to ensure an effective operating environment. Works with management keeping them informed of new developments, service issues, and new business opportunities.
• Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.
• Other duties as assigned
What we value
Nice to have
These skills will help you succeed in this role
• The ability to collaborate across teams and manage workflows is critical as there are often multiple teams from different global locations working to the on the same process.
• Professional communication verbally and in writing as there are often external interactions
• Ability to manage multiple workstreams and prioritize based on both client focused and risk based analysis
Education & Preferred Qualifications
Bachelor/ Graduates from University is required. Over 5 years+ in Financial Services Industry Experience.
Additional requirements
Ability to travel up to 10%.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Legal
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
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