area collections manager hyderabad -flows
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Before you apply
Locationhyderabad
Work modeon-site
Typefull-time
SeniorityMid
DepartmentPrefr, collections
Company size501–1,000 people
PostedAug 21, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Own collection performance for assigned geography and bucket(s)
Lead, coach, and develop a team of 2-5 direct reports
Manage 3-6 collection agencies across the assigned geography
Own resolution and recovery targets for the assigned portfolio
Ensure adherence to RBI guidelines, company policies, and code of conduct
Work closely with operations, risk, legal, analytics, and agency management teams
Strong understanding of the relevant region/state profile of customers
Knowledge of local agencies and ability to drive and manage collection agencies
Proficient in the local language
Knowledge of the code of conduct for collections
Strong understanding of the collections business
Familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio
About the company
prefr (operated by CreditVidya) is a digital-first lending platform that makes credit accessible to millions across India. with loan offerings ranging from ₹50,000 to ₹5 Lakh, we’re enabling instant personal loans and flexible pay-later credit lines, especially for first-time borrowers and underserved regions. backed by RBI-approved NBFC partnerships, we’ve built a platform that uses selfie-based KYC, minimal documentation, and AI-powered underwriting to disburse loans within minutes.
what will you do:
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own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement, and execute collection strategies to drive resolution and recovery outcomes.
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lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets.
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manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.
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own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps, and implement corrective actions to improve outcomes.
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ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps.
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work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies, improve collection outcomes, and ensure effective execution of collection strategies.
you should apply if you have/are:
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strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.
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knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
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proficient in the local language.
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knowledge of the code of conduct for collections and ability to explain its importance.
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strong understanding of the collections business.
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familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.