Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET
Work Structure: Fully Remote (United States)
Team: Enrollment Operations
Reporting to: Senior Enrollment Operations Manager
Location: United States
Benefits
Compensation: $30/hour
About the Role
We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.
Responsibilities
You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup.
Key Responsibilities
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Make high-volume outbound cold calls to prospective patients
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Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
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Confidently explain program benefits, expectations, and next steps
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Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
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Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
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Accurately document call outcomes, patient status, and next steps in internal systems
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Meet or exceed daily call volume and enrollment targets
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Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience
Required Qualifications
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Bachelor’s degree (required)
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Proven experience in cold calling, outbound sales, or high-volume call environments
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Strong verbal communication skills with the ability to build trust quickly over the phone
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Comfort handling objections and motivating patients to take action
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Ability to perform in a metrics-driven, fast-paced environment
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Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
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Reliable internet connection and a quiet, professional home workspace
Preferred Experience
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Healthcare, digital health, or patient engagement experience
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Business development, inside sales, or growth roles
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Experience onboarding or enrolling users into programs or platforms
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Familiarity with CRMs, power dialers, or patient management systems