CO
Core BTSNetwork Engineer
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Before you apply
SalaryNo pay range posted
LocationBrooklyn, NY
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentDelivery, Managed Services
Company size201–500 people
PostedJul 22, 2026 · 3mo ago
Verified live1d ago
Evergreen / pipeline role
This company keeps this posting open to collect applicants. It may not correspond to a specific current opening.78% of this company's open roles have been listed for 90+ daysNo pay range listed, though New York requires one
At a glanceSummarised by Seekless from the posting.
1-3 years in Cisco or other network related environments
Accountability to drive resolution to completion
Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls
Strong problem-solving skills, attention to detail and sense of ownership
Experience working for an MSP
Experience navigating ticketing systems, e.g. Service Now
Experience using monitoring tools, e.g. Logic Monitor
Advanced degree or relevant certifications in Information Technology, or a related field are a plus
Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
Skills
Cisco
Service Now
Logic Monitor
Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
401(k)
Short term disability
Long term disability
Training and development
About the role
The Network Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. This person will proactively work with senior members of the Managed Services practice to provide exceptional support for our managed client portfolio.
Responsibilities
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React and resolve cases submitted or automatically alerted by monitoring tools.
•
Troubleshoot basic issues and provide solution options and recommendations.
•
Perform minor software upgrades on network infrastructure.
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Conduct proactive performance assessments of clients’ network environments, identifying opportunities for optimization and improvement.
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Aid other team members in the resolution of cases within the scope of the skillset.
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Assist with information gathering and reporting to either clients or Client Success Managers.
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Collaborate with senior engineers to escalate issues as needed.
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Develop, maintain, and update technical knowledge base articles.
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Interact with clients on an as needed basis through virtual meetings, phone calls, email, or messaging.
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Collaboration with peers across Managed Services practice.
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Participate in on-call rotation.
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After-hours / weekend work may be required.
Required Knowledge, Skills, and Abilities
•
1 -3 years in Cisco or other network related environments.
•
Accountability to drive resolution to completion.
•
Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
•
Strong problem-solving skills, attention to detail and sense of ownership.
•
Experience working for an MSP.
•
Advanced degree or relevant certifications in Information Technology, or a related field are a plus.
•
Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
•
Experience navigating ticketing systems, e.g. Service Now.
•
Experience using monitoring tools, e.g. Logic Monitor.
Benefits
You’ll love working at NRI not just for the usual benefits, but for our environment and culture!
You’ll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You’ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
Hiring process
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].