Workplace Coordinator
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Before you apply
SalaryNo pay range posted
LocationClient Site - USA - MD - Germantown - 20521 Seneca Meadows Parkway
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
Company size10,000+ people
PostedNov 3, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management
Four-year college/university degree
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
Must be able to use laptop, mobile devices and wireless technologies
Showcase strong business acumen
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a 'can do' mentality with the ability to act with minimal information
Demonstrate integrity, accountability, self-awareness and strong work ethic
Ability to work under pressure, while acting in a calm manner
Showcase exceptional emotional intelligence and empathy
Hospitality-focused, contagiously positive attitude and exceptional communication skills
Highly collaborative self-starter
Skills
Microsoft Office Suite
Word
Excel
PowerPoint
Outlook
Job Title
About the role
Workplace Coordinator
Job Description Summary
The Experience Specialist will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.
The Experience Specialist will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.
We are looking for a highly collaborative self-starter who will thrive in situations where they can interact with and help people.
Job Description
Essential Responsibilities:
•
Work with cross functional teams in Facilities Management, Design, Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
•
Collaborate with cross-functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
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Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
•
Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
•
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
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Support the development of short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
•
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.
•
Proactively identify needed repairs, maintenance, or updates required in the workplace.
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Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
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Provide “White Glove” service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
•
Help articulate program goals and vision through storytelling, supporting data, and business cases.
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Support development of case studies to showcase RIO and impact.
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Project an approachable and professional image in personal appearance, manner, and demeanor.
•
Help develop building initiatives designed to create connections between occupants.
•
Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
Key Competencies:
•
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
•
Must be able to use laptop, mobile devices and wireless technologies
•
Showcase strong business acumen
•
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
•
Detail oriented, confident, self-starter with exceptional organizational skills
•
Maintain a “can do” mentality with the ability to act with minimal information
•
Demonstrate integrity, accountability, self-awareness and strong work ethic
•
Ability to work under pressure, while acting in a calm manner
•
Showcase exceptional emotional intelligence and empathy
Important Experience:
•
Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.
Education:
•
Four-year college/university degree
AAP/EEO Statement:
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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