• Taking action to achieve AR overdue reduction in the legal entities (LEs) under your responsibility.
• Proactively following-up the collections process for assigned customer accounts, including communications with customers by phone and email to ensure payments are made complying with agreed contract conditions.
• Identifying and resolving disputes impacting customer payments, coordinating with relevant stakeholders for a quick issue resolution.
• Defining together with CoE Team Leader efficient collection strategies, ensuring compliance with Sulzer Collection Guideline and an efficient prioritization of customer contacts to optimize overdue results.
• Following-up on LE overdue results, supporting with KPI calculation and maintaining accurate accounts receivable files and records.
• Actively participating in meetings with LE stakeholders, proposing actions to correct deviations and escalating AR-related issues when required.
• Cooperating in the migration of new customers and LE’s to the scope of the CoE in Madrid.
• Supporting in standardization of AR collection-related processes across the group.
• Acting as a subject-matter expert (SME) for Sulzer in AR Collections area, identifying and sharing best practices across the Group and providing guidance to stakeholders to improve Group collection results.
• Identifying improvement opportunities related to collections activities, working closely with Legal Entity stakeholders and CoE Team Leader looking for efficiencies and best practices in the area.
• Credit risk analysis and credit rating assessment of customers based on external credit risk management tools and reports.
• Defining and recommending credit limits in line with Sulzer internal policies and standards.
• Ongoing monitoring, reporting and escalation of credit exposure.
• Dealing with customers and work closely with Sales Team and local Finance stakeholders as part of the credit management process.