Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm
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Before you apply
Salary$36k – $43k
LocationWaukegan-IL-US
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
Company size10,000+ people
PostedAug 7, 2026 · 3mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
0-2 years of experience in area of responsibility
HS Diploma or GED strongly preferred
Benefits
Health insurance
Dental insurance
Vision insurance
FSA
401(k)
Paid holidays
Vacation
Personal time
Wellness day
Paid sick leave
Life insurance
Disability insurance
Critical illness insurance
Accident insurance
Whole life insurance
Commuter benefits
Tuition reimbursement
Employee assistance program
Adoption assistance
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
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Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
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Performs necessary follow-up to ensure customer service expectations are met.
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Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
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Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
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Uses computerized system for tracking, information gathering, and/or troubleshooting.
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Resolves customer issues including issuance of credit concessions.
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Refers complex, non-standard problems to supervisor.
Nature and Scope
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Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
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Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
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None.
Work Environment
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Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
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Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
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No travel required.
Education and Experience
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HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range
$17.93-$21.49 Hourly
Benefits
HDS provides the following benefits to all permanent full-time associates:
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Medical (with Prescription drug coverage), dental, and vision plans
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Health care and Dependent Care FSA (as applicable)
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401(K) with company match
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Paid Holiday, Vacation, Personal Time, and Wellness Day
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Paid Sick Time
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Life and Accidental Death & Dismemberment Insurance
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Short and Long-term Disability Insurance
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Critical Illness Insurance
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Accident Insurance
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Whole Life insurance
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Commuter Benefits
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Tuition Reimbursement
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Employee Assistance Program
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Adoption and Surrogacy Assistance