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Tas TghFront Desk Specialist - USFTGP UMSA RCO Front End
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Before you apply
LocationUnited States-Florida-St. Petersburg
Work modeon-site
SeniorityEntry
Company size64+ people
First seenOct 30, 2026 · 4d ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or G.E.D.
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements
Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately
Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information
Skills
EPIC
Responsibilities
The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.
Requirements
•
High School Diploma or G.E.D. – Required.
•
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.
Technical Knowledge, Skills, and Abilities
•
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
•
Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
•
Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
•
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.