YA
YaddaCommunity Manager | Senior
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Before you apply
LocationRemote
Work moderemote
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentMarketing
Company size11–50 people
PostedAug 6, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Fluent Russian and English (B2+)
4+ years managing communities or brand communication, including a senior or lead role
Proven experience being a brand's voice across chats, comments, and reviews — at scale and under load
Clear writing and real empathy: you can answer humanly a hundred times a day, never from a template
Humor with boundaries: you know when a joke lands and when it doesn't
Ownership: you can run community independently — set the plan, the Tone of Voice, and the standards, not just execute someone else's
System thinking: you turn a flow of messages into structured insights and clear next steps for the team
Product understanding: you can explain how a VPN works in simple words
Experience building a community from scratch and running ambassador or advocacy programs
Experience defining or evolving a brand's Tone of Voice
Experience mentoring junior community managers or moderators
Strong awareness of mainstream social media trends and formats
Experience in tech products
Comfort working with community metrics — engagement, retention, sentiment — and reporting on them
Benefits
Remote
Flexible schedule
Home office setup
Paid leave
Health insurance
Wellness
Language courses
Mental health support
Referral program
Development budget
Team meetups
What we’re building
About the role
BlancVPN is looking for a Community Manager | Senior to own the brand’s voice in conversations with users and to shape how our community grows around the product. This is not a reactive, reply-only role: you set the strategy for how we talk to people, turn everyday conversations into a living community, and make sure everyone who writes to us gets a human answer.
Sometimes that answer is a clear explanation. Sometimes it is a well-timed joke. Either way, it should feel attentive, useful, and true to the brand — and you’re the person who defines what “true to the brand” sounds like.
What we’re looking for
Core Requirements
•
Fluent Russian and English (B2+)
•
4+ years managing communities or brand communication, including a senior or lead role
•
Proven experience being a brand’s voice across chats, comments, and reviews — at scale and under load
•
Clear writing and real empathy: you can answer humanly a hundred times a day, never from a template
•
Humor with boundaries: you know when a joke lands and when it doesn’t
•
Ownership: you can run community independently — set the plan, the Tone of Voice, and the standards, not just execute someone else’s
•
System thinking: you turn a flow of messages into structured insights and clear next steps for the team
•
Product understanding: you can explain how a VPN works in simple words
Nice-to-have
•
Experience building a community from scratch and running ambassador or advocacy programs
•
Experience defining or evolving a brand’s Tone of Voice
•
Experience mentoring junior community managers or moderators
•
Strong awareness of mainstream social media trends and formats
•
Experience in tech products
•
Comfort working with community metrics — engagement, retention, sentiment — and reporting on them
What you’ll be doing
Community strategy and content
•
Own how we talk to people across every channel: Telegram chats and comments, Instagram, App Store and Google Play reviews — setting and evolving our Tone of Voice, with exceptions where they make sense
•
Grow a real community around the product: drive engagement through polls, discussions, and reasons to keep coming back to the channel
•
Catch news hooks and memes: situational content and interactions with other brands that expand reach
•
Handle negative feedback calmly, without canned replies, and bring every issue to a resolution
•
Set the standards and playbooks the rest of the team follows when they speak to users
Support and Feedback
•
Pick up support cases in social channels when users write to Instagram instead of support, coordinating complex replies with the support team
•
Pass structured feedback to product — user pains and requests with context and priority, not just forwarded screenshots
•
Moderate the community: spam, bots, and provocation
•
Track community health and surface trends the team should act on before they become problems
What we offer
🌍 Work from anywhere — fully remote (except Russia, Belarus, China, Syria, Iran, Yemen, North Korea, and some other regions).
🗓️ Flexible 5-day week — start when it suits you; loosely aligned to CET.
💻 Full home-office setup — all the equipment you need, on us.
🌴 40 flexible paid days off + paid sick leave.
❤️ Benefits — VHI, wellness, language courses, mental health support and a referral program.
📈 Room to grow — annual development budget + in-person team meet-ups.
Stages
👋 Welcome Call
🛠️ Technical Call
🤝 Pre-Offer Call