Dispatcher
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Before you apply
LocationPerkiomenville, PA, US
Typefull-time
SeniorityEntry
DepartmentBusiness Support
EquityIncluded
Company size1,001–5,000 people
PostedAug 27, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or GED
Demonstrated ability to work as part of a team in a collaborative environment
High attention to detail
Excellent multi-tasking skills
Excellent listening, communication and problem solving skills
Ability to work in a fast-paced environment
Ability to prioritize
Previous dispatch experience
Legally eligible to work in the US
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Maternity leave
Parental leave
Flexible spending accounts
Discounted stock program
401(k)
Employee assistance program
Wellness incentive
Tuition assistance
Career pathways
Position Summary
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Key Responsibilities
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Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
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Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
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Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
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Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
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Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
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Updates and informs Customer Care of any service delays in order to keep customers notified.
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Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
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Reports driver performance issues or concerns to appropriate management for resolution.
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Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
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