The engineers. Everyone technical at Creative Chaos reports into you: hiring, the technical screen, performance, growth, and the decision that someone is not working out. Today they are spread across client accounts, and the account sets the priorities. You set the standard.
The bar. What Creative Chaos will and will not put its name on. AI standards, workflows and best practices, architecture review, code review, testing, security posture, infra, tools, and what qualifies as an exceptional working experience with a client. Today this is held informally by whoever is most senior on an account. Your job is to make it a standard, to coach and mentor toward it, and to hold it across every account whether or not you are in the room.
Who is on what. Staffing across accounts, including the bench. You own the assignment decisions and the utilization that follows from them.
The technical relationship with the client. You are the person who tells a client their architecture is wrong, and the person a client’s CTO calls when they want a second opinion. Several of our engagements exist precisely because two or three consultants failed there first.
The hiring plan. What kind of engineers we need next week, next month, and over the next year, and how we find them. Our positioning depends on senior, AI-native engineers with excellent communication skills, and they are the hardest people in the market to hire.
The half of this job that is not technical
Roughly half of this role is standing in front of people and being believed.
You will spend a large part of your week explaining: to a client why their architecture will not hold, to an engineer why the work is not ready, to a room of thirty people how to actually work with AI agents instead of talking about them. Our clients are primarily US customers. They buy confidence as much as capability, and you are frequently the most senior technical person they will ever speak to.
You are also the coach. Training, workshops, and code review as teaching rather than as gatekeeping. The standard only holds if people want to meet it.
If you are the strongest engineer in the room but nobody seeks you out, this is not your role. We are weighting this equally with technical depth, and we will screen for it.
Contracts, invoicing, pricing, and the commercial relationship. Those sit with the Head of Engagements. You two will argue about staffing, and that argument is the point: one of you owns the client, one of you owns the quality, standards and work put out by the engineers.
By day 30: you know every account, every engineer, and where the real quality risk sits. You have told us at least one thing about our delivery that we did not want to hear.
By day 60: AI standards are being implemented in engineering. You are running training sessions and workshops, and helping people in their respective areas.