Find jobs
Pricing
Free Resume Checker
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERSIGN INSIGN UP
← Back
Everlywell

IT Support Engineer, Corporate

LocationAustin, TX
Work modehybrid
Typefull-time
DepartmentTechnology, IT
Company size201–500 people
First seen11h ago
Verified live11h ago
About the company
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
About the role
We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.
What You’ll Do:
•
Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
•
Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
•
Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
•
Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
•
Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
•
Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
•
Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
•
Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
•
Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
•
Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.
What We’re Looking For:
•
3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
•
Strong knowledge of macOS and Apple hardware troubleshooting.
•
An ability to quickly troubleshoot both wireless and wired networking issues.
•
Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
•
Hands-on experience supporting AV equipment and Zoom Room configurations.
•
Familiarity with Jamf or other Apple device management tools.
•
Impeccable customer service and communication skills—especially when working with senior leaders.
•
Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.
•
Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
•
A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.
Bonus Points For:
•
Experience with Okta, Auth0, or other identity platforms.
•
Familiarity with AWS infrastructure or other cloud admin responsibilities.
•
Hands-on knowledge of Jira and Confluence.
•
Scripting or automation experience (e.g., Bash, Python, or AppleScript).
•
Exposure to endpoint detection, compliance tooling, and IT auditing best practices.
Why You’ll Love Working Here:
•
Mission-driven company improving access to healthcare
•
Fast-moving, startup environment with enterprise-level backing
•
Open vacation policy (for salaried team members)
•
Employee discounts and paid parental leave
•
Comprehensive health benefits and 401(k)
•
Supportive, people-first IT culture with a security mindset
If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.
Legal
Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.
More roles at Everlywell
Director, Consumer Growth - AI-Native (ATX Preferred)Genetic Counselors (Contract)Medical Lab TechnologistContract Physician – Multi-State Licensure & Medicaid/Medicare EnrolledRN Clinical Contractor
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Legal
PrivacyTermsCookiesDo Not Sell or Share My Personal Information
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE