We are looking for an upbeat, customer-focused and experienced leader to join our Retail Underwriting team in Calgary, Alberta, leading a team of underwriters supporting Home, Auto and Recreational products.
This is a hybrid leadership role, with an expectation of working a minimum of three days per week in the Calgary office. In-person presence is an important part of this role, providing opportunities to coach and develop employees, strengthen collaboration, build relationships and foster a connected and highly engaged team environment.
As the Underwriting Operations Leader, you will be responsible for the leadership, development and performance of a team of underwriters. You will ensure the team consistently delivers high-quality underwriting decisions while providing an exceptional experience for our brokers and customers.
You will coach, counsel and develop employees, provide technical guidance, manage performance and create an environment where team members feel supported, recognized, accountable and empowered to succeed. You will also play an important role in driving operational excellence, supporting change initiatives, managing team capacity and identifying opportunities to improve underwriting processes and business outcomes.
Above all, your focus will be to ensure the team provides our brokers and customers with a world-class experience that sets Aviva apart from the competition.