Roles and Responsibilities
You will manage a portfolio of projects that support a strategy, a strategic change, or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.
In addition to strong program and change management expertise, this role requires essential product and portfolio capability, particularly in cards, payments, or adjacent financial products.
You will be responsible not only for delivery excellence, but also for analysing cards/payments portfolio performance, benchmarking outcomes, and translating insights into product, portfolio, and commercial recommendations for clients.
Client Impact
• Lead client engagements and workstreams for large enterprise-level programs across a range of industries, problem statements, and cultures
• Promote proven, accredited project and change management methodologies and techniques to help clients drive measurable value from initiation to benefit realization
• Mitigate risks, solve issues, and ensure plan remains in line with agreed timescales, budgets, and quality criteria
• Identify new business opportunities and communicate to executives to pursue, leading sales calls and client development including proposal contribution
• Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness.
• Execute portfolio level analysis across programs, products, or initiatives, including performance, progress, risks, and value delivered.
• Analyse and benchmark portfolio performance against historical baselines, peer programs, and relevant industry or market benchmarks.
• Develop executive level dashboards, scorecards, and insights to support fact based decision making.
• Use data and performance insights to recommend portfolio optimisation actions, prioritisation changes, or product and initiative refinements.
• Apply product and portfolio thinking when leading programs, particularly in cards, payments, or financial services contexts.
• Translate business strategy and client objectives into clear product, portfolio, and delivery roadmaps.
• Provide structured recommendations on product performance, customer outcomes, and portfolio economics, beyond pure delivery metrics.
• Support clients in linking program delivery to customer impact, revenue growth, cost efficiency, and long‑term portfolio value.
Team Collaboration & Culture
• Lead team to creative insights and sound business recommendations, and deliver impactful and influential client presentations while growing team members’ roles and skills
• Provide expertise and day-to-day project delivery team leadership, supporting evolution of solutions with innovation and create a collaborative and inclusive environment for all levels
• Manage relationship with internal Mastercard leadership and stakeholders and build the firm’s intellectual capital
• Effectively leverage subject matter experts to develop best customized solutions
• Provide on-the-job training, coaching, and mentorship to junior team members, including evaluating performance, and providing feedback