Technical Support Engineer-
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Before you apply
LocationBengaluru, India
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentSupport, Customer Support
Company size501–1,000 people
PostedOct 30, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum 3 years’ experience in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Skills
Saviynt
Sailpoint
OIM
ISIM
REST
SOAP
Postman
SQL
Shell
Javascript
Python
Groovy
Linux
Unix
Windows
SSO
Cloud
Java
About the company
Saviynt’s AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
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Customer Communication
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Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
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Drive Customer Satisfaction through timely & quality communication.
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Troubleshooting Skills
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Troubleshooting of customer reported incidents and system alerts.
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Identify, debug and troubleshoot break fix issues and take it to a resolution.
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Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
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Respond and resolve issues within agreed service levels.
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Collaboration & Knowledge Sharing
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Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
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Domain
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Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
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KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
•
Minimum 3 years’ experience in implementing various IGA solutions
•
Strong Domain knowledge in Identity and Access Management (IAM)
•
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
•
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
•
Database: Extensive experience in database operations & SQL
•
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
•
Basic knowledge of operating systems such as Linux, Unix & windows
•
Prior experience integrating with any SSO providers
•
Experience working with global Customers and strong customer focus
•
Excellent written and verbal communication skills
•
Keywords: Cloud, Java, Scripting, Linux, SQL