Powertrain Diagnostics & Investigation: Lead the investigation of complex field issues involving High Voltage Battery Packs, Drive Units, Charging Systems, High Voltage Distribution, and Thermal Systems. Perform hands-on vehicle diagnostics, data collection, signal validation, and component-level analysis to identify failure modes.
Root Cause Analysis & Resolution: Drive or support structured root cause investigations, differentiating between design, manufacturing, supplier, integration, and service-related issues. Partner with engineering teams to validate solutions and confirm corrective action effectiveness.
Field Data Analytics: Utilize warranty data, vehicle telemetry, diagnostics, and field reports to identify trends, prioritize emerging issues, and quantify customer impact. Monitor issue progression across vehicle configurations, model years, and production changes.
Cross-Functional Technical Leadership: Collaborate closely with Electrical Engineering, Systems Engineering, Software Engineering, Diagnostics, Supplier Quality, Manufacturing Quality, and Service teams to accelerate issue resolution and improve product robustness.
Issue Lifecycle Management: Manage field quality concerns from identification through closure, including replication, documentation, severity assessment, corrective action tracking, validation, and verification activities.
Customer & Reliability Improvement: Identify high-severity and high-frequency issues affecting customers, reduce repeat repairs and vehicle downtime, and recommend improvements to diagnostic strategies, service procedures, and repair methods.