Patient Services Manager
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Before you apply
Salary$60k
LocationCincinnati, OH
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
PostedOct 14, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience managing a team and in customer service
Computer experience with word processing, spreadsheets, and various software
Must have or be willing to obtain a valid Serve Safe certification or equivalent
Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
Working knowledge of Press Ganey/NRC Picker
Must be willing to relocate for promotion opportunities
Skills
word processing
spreadsheets
Press Ganey/NRC Picker
Location:
Bon Secours West Hospital
Pay Rate:
Salary - Salary Plan, 60,000.00 USD Annual
Work Shift:
Job Description
We’re looking for a friendly, compassionate leader to join our culinary team!
Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.
Responsibilities
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Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
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Lead and manage team member recruiting, training, and development
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Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
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Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
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Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
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Take action and provide excellent customer service to correct any issues that occur
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Implement, manage, and maintain the patient ambassador program for high-quality service
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Collaborate with department, facility, and company leadership to achieve goals
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Stays informed on patient satisfaction updates, current trends
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Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
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Participates in patient experience workshops and projects led by the organizations
Skills
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Interpersonal Skills: Ability to interact with individuals of all backgrounds
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Communication: Effective written, spoken, and non-verbal communication
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Customer Service: Service-oriented mentality with a focus on exceeding expectations
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Professionalism: Maintain a positive and professional demeanor
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Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
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Team Player: Willingness to provide support where needed to achieve outcomes
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Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
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Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
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Experience managing a team and in customer service
•
Computer experience with word processing, spreadsheets, and various software
•
Must be willing to relocate for promotion opportunities
•
Must have or be willing to obtain a valid Serve Safe certification or equivalent
Not Required but a Big Plus
•
Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
•
Working knowledge of Press Ganey/NRC Picker