Business Analyst - Salesforce Delivery
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Before you apply
LocationMaadi, Cairo Governorate, Egypt
Work moderemote
Typefull-time
SeniorityMid
Experience2–6 yrs
DepartmentBusiness Analysis
Company size51–200 people
PostedOct 27, 2026 · 1w ago
Verified live7h ago
At a glanceSummarised by Seekless from the posting.
2-6 years of business analysis experience, or 2+ years working specifically on Salesforce implementations
Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria
Experience facilitating workshops and managing client-facing communication with confidence
Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
Strong analytical thinking and attention to detail
Excellent written and spoken English
Arabic is an advantage given our regional client base
Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs)
Experience with MuleSoft, Agentforce, or data migration projects
Exposure to one or more of our core industries (automotive, retail, education, airline, public sector)
Prior experience at a consulting or implementation partner
By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes
Skills
Salesforce
MuleSoft
Tableau
Slack
Sprout
Certinia
Splunk
Agentforce
Benefits
Remote work
Health insurance
Paid time off
About the company
The Firm:
Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.
About the role
Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We’re hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.
You’ll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.
Responsibilities
Responsibilities:
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Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
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Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
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Translate business requirements into functional specifications that solution and technical teams can build against.
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Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
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Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.
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Maintain backlogs and requirement traceability across the project lifecycle.
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Support presales and scoping activities, including effort estimation and proposal input.
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Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.
Requirements
•
2-6 years of business analysis experience, or 2+ years working specifically on Salesforce implementations.
•
Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).
•
Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.
•
Experience facilitating workshops and managing client-facing communication with confidence.
•
Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.
•
Strong analytical thinking and attention to detail.
•
Excellent written and spoken English; Arabic is an advantage given our regional client base.
Nice to have
•
Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).
•
Experience with MuleSoft, Agentforce, or data migration projects.
•
Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).
•
Prior experience at a consulting or implementation partner.
Benefits
Why Arcsen
•
Work on high-impact Salesforce transformations for leading regional brands.
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Structured BA practice with frameworks, mentorship, and a clear progression path.
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Exposure across multiple industries and the full Salesforce platform.
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A collaborative team that invests in capability building.
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Attractive packages and performance compensation.
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Full work comfort, ability to work remotely from any place.
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Health insurance package. We care about your health and well-being.
•
Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.
Legal
Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.