You’ll lead from the front, helping build a culture of energy, enthusiasm and accountability while ensuring our people have the capability and support to deliver exceptional customer experiences.
You’ll oversee daily delivery and installation schedules, manage resource and service constraints, optimise vehicle and route capacity, and identify opportunities to improve efficiency and truck utilisation. You’ll also work closely with internal and external stakeholders, including logistics partners, to ensure agreed service levels and timelines are achieved.
Customer experience is at the heart of the role. You’ll ensure our customers receive proactive communication, professional appliance installation and connection, product demonstrations and advice on the use and care of their appliances, while representing Fisher & Paykel as a true brand ambassador.
You’ll also take ownership of performance reporting, including Delivery Performance, Customer NPS and the financial health of the regional operation, using data and insights to identify opportunities for improvement.
Safety is non-negotiable. You’ll help maintain high standards across vehicle operation, loading, unloading and customer-site activities, ensuring our teams understand and follow WHS, Chain of Responsibility and Fisher & Paykel health and safety requirements.