At a glanceSummarised by Seekless from the posting.
Must have8
Bachelor's degree; OR 4 years of relevant education and/or experience
Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS
Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms
Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions
Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications
Understanding of API-driven architectures and integration technologies
Experience with ServiceNow, Jira, Confluence, or similar operational platforms
Understanding of Incident, Problem, Change, Event, and Knowledge Management processes
Nice to have9
2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains
Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities
Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services
Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement
Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions
Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred
ITIL Foundation certification
Azure or AWS certifications
US military experience gained through military service or gained as a military spouse / domestic partner
Eligibility2
USAA does not provide visa sponsorship for this role
In the office 4 days per week
Skills
Java
Swift
Objective-C
JavaScript
Kotlin
C++
HTML
CSS
SQL
Go
Python
COBOL
JCL
CICS
DB2
IMS
MQ
z/OS
Splunk
Dynatrace
Datadog
New Relic
Grafana
AppDynamics
Azure Monitor
Kubernetes
OpenShift
Docker
ServiceNow
Jira
Confluence
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off
Paid holidays
Volunteer hours
Wellness programs
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association’s Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape.
Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position.
What You’ll Do:
•
Design, develop, test, and implement technical solutions that support business objectives.
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Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements.
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Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance.
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Analyze systems and processes to identify opportunities for improvement and drive operational efficiency.
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Define technical specifications, standards, and requirements that support scalable and sustainable applications
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Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance.
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Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards.
What You Have:
•
Bachelor’s degree; OR 4 years of relevant education and/or experience.
•
Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+
•
Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms.
•
Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions.
•
Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications.
•
Understanding of API-driven architectures and integration technologies.
•
Experience with ServiceNow, Jira, Confluence, or similar operational platforms.
•
Understanding of Incident, Problem, Change, Event, and Knowledge Management processes.
What Sets You Apart:
•
2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains.
•
Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities.
•
Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services.
•
Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement.
•
Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions.
•
Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred**.**
•
US military experience gained through military service or gained as a military spouse / domestic partner
Compensation range: The salary range for this position is: $77,120.00 - $147,390.00**.**
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Hiring process
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.