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TR
Trinity Health

Representative II, Patient Access- Nights

Salary$18 – $25/hr
LocationSilver Spring, Maryland
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have14
High School graduate or GED
Ability to communicate clearly and effectively in both verbal and written form
Proficiency in the use of computers, specifically Microsoft products and email
Typing skills of 45 wpm or higher
Excellent telephone customer service skills
Strong interpersonal communication, problem solving and organizational skills
Willingness to transport patients by wheelchair, meet patient age-specific needs
Ability to stand for long periods of time
Obtain and verify demographic and financial information for all inpatients and outpatients prior to or during the registration process
Excellent customer service skills in all dealings with patients, family members, physician offices, third party payers and co-workers
Communicate financial/insurance information to case management and financial counseling staff when appropriate
Complete all managed care notification requirements
Maintain patient confidentiality and adhere to hospital privacy and security policies
Minimize financial risk by assessing patient's financial status, verifying and entering accurate patient information, obtaining signatures on required forms, and obtaining applicable patient payments
Nice to have1
Fluency in both English and Spanish
Eligibility2
Equal Employment Opportunity (EEO) employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law
Skills
Microsoft products
email
typing
Benefits
Medical
Dental
Vision
Mental health
Paid time off
403(b)
Education assistance
Pet insurance
Accident insurance
Hospital indemnity
Referral rewards
Employment Type:
Full time
Shift:
Night Shift
Description:
Job Title: Representative II, Patient Access
Employment Type: Full-time
Shift: Night (7pm to 5:30pm)
Location: Silver Spring
Position Purpose
•
Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
As a “Representative I, Patient Access” you will:
•
Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
•
Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.
•
Maintains patient confidentiality and always adheres to hospital privacy and security policies.
•
May be required to enter laboratory and radiology orders, when necessary.
•
Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.
Minimum Qualifications:
•
High School graduate or GED
•
Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred.  Spanish may be required for this position in specific settings.
•
Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.
•
Proficiency in the use of computers. Specifically, Microsoft products and email.
•
Typing skills of 45 wpm or higher required.
•
Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
•
Willingness to transport patients by wheelchair, meet patient age-specific needs,
•
Ability to stand for long periods of time.
Pay Range: $17.89 - $25.04
Legal
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
FT/PT Benefit eligible Roles:
0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)
Position Highlights and Benefits:
•
Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
•
Work/Life balance with flexible schedules.
•
Free onsite parking.
•
Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
•
Referral Rewards Program
Position Highlights:
•
Work/Life balance with flexible schedules.
•
Free onsite parking.
•
Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
•
Referral Rewards Program
About the company
Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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