* Warmly greet and welcome guests upon arrival, confirming reservations and managing waitlists.
* Escort guests to their tables, presenting menus and communicating any specials or important information.
* Maintain accurate seating charts and floor plans, ensuring optimal table turnover and guest flow.
* Answer phones professionally, taking reservations, and addressing guest inquiries.
* Process guest payments accurately and efficiently, handling cash, credit cards, and gift certificates.
* Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions are accounted for.
* Assist in maintaining the cleanliness and organization of the host stand and dining area.
* Communicate effectively with servers, kitchen staff, and management to ensure a seamless dining experience.
* Resolve guest complaints or concerns with professionalism and discretion.
* Adhere to all company policies and procedures, including cash handling protocols and guest service standards.
* Perform other duties as assigned by management.