QU
QualysTechnical Support Engineer
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Before you apply
LocationRaleigh
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentTechnical Support
Company size1,001–5,000 people
PostedAug 6, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3+ years of experience in a technical support role
Bachelor of Science in Computer Science or equivalent experience
Strong hands-on networking knowledge
Strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment
Deep understanding of network services and how they work from a protocol/configuration level
Unix/Linux experience in an enterprise environment
In-depth TCP/IP understanding
LAN/WAN infrastructures knowledge
Knowledge of common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH)
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners
Windows Active Directory authentication and security knowledge
Knowledge of Samba/Active Directory integration
Knowledge of CIFS, DNS, ACL, server/client configuration
Splunk usage including log queries and report/dashboard generation
Experienced with packet capture review and diagnosis
Oracle and Microsoft SQL knowledge
Outstanding troubleshooting and analytical skills
Excellent written and verbal communication skills
Passionate about security
Ability to adapt quickly to any technical challenge
Bilingual candidates highly desirable (Spanish, Portuguese)
CISSP/CEH or equivalent
Systems Management experience (KACE, GPO deployments)
Previous API support and Regex knowledge
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications
CCNA, MCSE, CISSP, CompTIA Security+, and CEH
Experience with Customer Support and Development Tools (Salesforce, JIRA)
Must have notified current manager of application
Qualys is an Equal Opportunity Employer
Skills
Windows
Linux
Unix
TCP/IP
LAN/WAN
IIS
BIND
Apache
AD
WINS
Samba
SSH
Firewall
Intrusion Detection System
Network Vulnerability Scanners
Active Directory
CIFS
DNS
ACL
Splunk
Oracle
Microsoft SQL
KACE
GPO
API
Regex
Bash
Python
Websphere
Tomcat
WebLogic
Windows 2003/2008
Windows NT
Novell
Lotus Notes
Mac OS
Salesforce
JIRA
About the company
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Grow your career internally at Qualys, our best talent comes from within!
About the role
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualys portfolio of products and their integration with customer environments.
Requirements
Qualifications:
The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.
Required Knowledge/Experience:
· Bachelor of Science in Computer Science or equivalent experience
· 3+ years of experience in a technical support role.
· Unix/Linux experience in an enterprise environment.
· In-depth TCP/IP understanding.
· LAN/WAN infrastructures.
· Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
· Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
· Windows Active Directory authentication and security.
· Knowledge of Samba/Active Directory integration
· CIFS, DNS, ACL, server/client configuration.
· Splunk usage including but not limited to log queries and report/dashboard generation
· Experienced with packet capture review and diagnosis.
· Oracle and Microsoft SQL knowledge
· Outstanding troubleshooting and analytical skills.
· Excellent written and verbal communication skills.
. Bilingual candidates highly desirable ( Spanish, Portuguese )
Nice to have
Preferred:
· Systems Management experience (KACE, GPO deployments)
· Previous API support and Regex knowledge.
· Scripting experience (Bash, Python)
· Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
· CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
· Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)
Hiring process
Have you notified your current manager of your application?
Legal
Qualys is an Equal Opportunity Employer, please see our EEO policy.