Bilingual Customer Service Representative (In-Center)
LocationDO-Santo Domingo
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedJul 8, 2026 · 3mo ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Must have9
High School Diploma or GED
Effective communication and literacy skills
Professional Proficiency (speaking, listening, and reading) in English and Spanish
Ability to deal with customers from diverse backgrounds
Excellent computer skills with quick and accurate typing
Quality Customer Service Skills
Ability to handle escalated calls, with empathy and professionalism
Decision making and problem-solving skills
Excellent time management skills
Eligibility1
Must be 18 years or older
Skills
computer skills
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
About the role
Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.
Responsibilities
•
Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
•
Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
•
Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
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Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
•
Attends all scheduled training as required
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Accomplishes other general tasks as required or necessary
Requirements
Qualifications:
•
High School Diploma or GED.
•
Must be 18 years or older.
•
Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
•
Professional Proficiency (speaking, listening, and reading) in English and Spanish.
•
Ability to deal with customers from diverse backgrounds.
•
Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy.
•
Quality Customer Service Skills.
•
Ability to handle escalated calls, with empathy and professionalism.
•
Decision making and problem-solving skills.
•
Excellent time management skills.
Site Address: Av. San Martín 122, Santo Domingo 10413
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.