Customer Service Representative
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Before you apply
Salary$17/hr
LocationDes Moines, IA
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCorporate, Customer Care
Company size1,001–5,000 people
PostedOct 23, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school degree or GED
1 year of previous customer service experience
Basic computer proficiency, including experience learning and using software in a work or school setting
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values
1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or CRM systems
Previous experience with Microsoft Outlook, Microsoft Teams
Previous experience working with HIPAA policies and procedures
Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law
Mom's Meals complies with all applicable federal and state non-discrimination laws
Skills
Microsoft Outlook
Microsoft Teams
CRM
auto dialer
multi-line phone system
Benefits
Free meals
Casual dress code
Career growth
Referral bonus
Weekly pay
PTO
401(k)
Health insurance
About the role
Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.
Benefits
The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.
Address: 7000 Fleur Drive, Des Moines IA 50321
This position will start on Monday, November 30th, with 2 weeks of training Monday-Friday 8:00am-5:00pm.
Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.
Position Responsibilities may include, but not limited to
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Handle inbound and outbound customer service calls with our clients placing their meal order
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Address questions, and provide exceptional customer service
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Input order information into the appropriate client order screen
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Document all conversations with client into client information database
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Ensure all assigned clients are contacted and have an order on file
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Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
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Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
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High school degree or GED
•
1 year of previous customer service experience
•
Basic computer proficiency, including experience learning and using software in a work or school setting
•
Clear oral communication skills
•
Ability to deescalate situations and quickly resolve customer complaints
•
Prior experience adhering to company policies and showing core values
Preferred Skills & Experience
•
1 year of previous call center experience
•
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
•
Previous experience working with HIPAA policies and procedures
Physical Requirements
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Repetitive motions that include the wrists, hands and/or fingers
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Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
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Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
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Free Breakfast & Lunch
•
Casual Dress Code
•
Tiered growth path for promotion starting Day 1
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Eligible for Referral Bonuses starting Day 1
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Weekly paychecks
•
PTO, 401k, & a Full benefits package
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.