Support Specialist (f/m/d)
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Before you apply
LocationMurten, Fribourg; Remote - Germany; Krakow, Lesser Poland; Sulzberg, Bavaria; Woking, United Kingdom
Work modehybrid
Typefull-time
SeniorityMid
Company size1,001–5,000 people
PostedSep 1, 2026 · 2mo ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Business or technical training or a comparable qualification
Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
An affinity for technical topics and the ability to communicate technical concepts clearly
Strong service and customer focus
Ability to work independently, in a structured and reliable manner
Excellent communication skills in German and English
Proficiency with CRM, ERP, or collaboration systems
Enjoyment of working with international partners and teams
Additional languages (French, Spanish) are a plus
Experience with SaaS, cloud, or IT solutions is a plus
Skills
CRM
ERP
SaaS
cloud
IT solutions
Benefits
Flexible work arrangements
Career development opportunities
About the company
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
About the role
Location: hybrid or remote (Germany/Switzerland/UK/Poland)
At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you’ll play a
key role in delivering a positive partner experience.
Your Responsibilities
•
Serve as the first point of contact for general and technical inquiries from our international sales partners
•
Ensuring professional, timely, and solution-oriented communication
•
Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
•
Supporting our partners with sales-related activities and administrative processes
•
Assisting with the planning, organization, and execution of partner-related initiatives and events
•
Supporting the onboarding of new partners and ensuring a smooth transition
•
Coordinating training sessions, workshops, and organizational measures
•
Providing up-to-date sales, marketing, and training materials
•
Continuously developing our partner programs
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Maintaining partner data, documentation, and feedback records
•
Ensuring high data quality and transparency within the relevant systems
•
Assisting with the creation of reports and analyses
What You Bring to the Table
•
Business or technical training or a comparable qualification
•
Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
•
An affinity for technical topics and the ability to communicate technical concepts clearly
•
Strong service and customer focus
•
Ability to work independently, in a structured and reliable manner
•
Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
•
Proficiency with CRM, ERP, or collaboration systems
•
Experience with SaaS, cloud, or IT solutions is a plus
•
Enjoyment of working with international partners and teams
What we offer you
•
A varied role with a direct impact on the success of our international partner network
•
A modern, innovative, and international work environment
•
Flat hierarchies and quick decision-making processes
•
Flexible work arrangements and attractive career development opportunities
•
A motivated team that celebrates successes together
Interested?
Then we look forward to receiving your application and getting to know you.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?