Lead Credit Services (Prior Debt) (Bilingual Spanish)
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Before you apply
LocationSan Antonio, Texas, United States
Typefull-time
SeniorityLead
Experience4+ yrs
DepartmentCustomer Service
Company size10,000+ people
PostedOct 30, 2026 · 4d ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
4 years of related work experience
3 years resolving difficult and escalated issues
High school diploma or GED
Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
Excellent written and verbal communication
Ability to solve practical problems with a variety of concrete variables and limited standardization
Knowledge of the ICOMS and CSG billing systems
Effective organization and time management when multitasking
Some travel required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Skills
ICOMS
CSG
Benefits
Health insurance
Retirement plan
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Credit Services Lead (Customer Service) (CCO104)
Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES LEADS ENJOY MOST
Responsibilities
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Identifying and presenting improvements for operational procedures and customer satisfaction
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Assisting with training and monitoring team members
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Strengthening managerial skills and learning to delegate responsibilities
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Using creativity to problem solve
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
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Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
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Education: High school diploma or GED
•
Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
•
Skills: Excellent written and verbal communication
•
Schedule: Some travel required
Nice to have
Preferred Qualifications
•
Ability to solve practical problems with a variety of concrete variables and limited standardization
•
Knowledge of the ICOMS and CSG billing systems
•
Effective organization and time management when multitasking
Benefits
Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.