IN
InsuletClinical Product Specialist II (Remote - Central/East Region: OK, MO, AR, MS, TX, LA, AL, MI, IN, IL, WI, OH, MN, IA, SD, ND, FL, TN, GA, SC, VA, WV, KY, MD, DC, NC, DE)
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Before you apply
SalaryNo pay range posted
LocationUS - Massachusetts; US - Alabama; US - Texas; US - Michigan; US - South Dakota; US - Minnesota; US - Mississippi; US - Missouri; US - New Hampshire; US - Virginia; US - New Jersey; US - West Virginia; US - Wisconsin; US - Arkansas; US - New York; US - Connecticut; US - Washington D.C.; US - Florida; US - North Carolina; US - North Dakota; US - Georgia; US - Vermont; US - Ohio; US - Oklahoma; US - Illinois; US - Indiana; US - Iowa; US - Kentucky; US - Pennsylvania; US - Rhode Island; US - Delaware; US - South Carolina; US - Louisiana; US - Maine; US - Tennessee; US - Maryland
Work moderemote · United States
Typefull-time
SeniorityMid
Company size1,001–5,000 people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Provide best in class customer education, training and support via phone, virtual platforms, and email
Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
Support product training and troubleshooting needs by meeting virtually with customers as needed
Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion
Assess the training and education needs of customers to provide individualized clinical guidance and recommendations
Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels
Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use
Proactively reach out to help manage customer relationships and retain customers on product
Promote the benefits of insulin pump therapy and offer continuous education to customers
Provide on-call support as needed
Work in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation
Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies
Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email
Ability to perform administrative duties and turn in on a timely basis
Participate in regular team meetings and cross functional meetings for collaboration
Perform other duties as assigned
Maintain compliance to HIPAA and other regulating bodies as required
Skills
Personal Diabetes Manager (PDM)
Customer Relationship Management system
About the role
Job Summary
Join a mission-driven team dedicated to simplifying life for people with diabetes. We’re seeking a Clinical Product Specialist to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.
The Clinical Product Specialist II (CPS) will provide best in class customer education, training and support via phone, virtual platforms, and email, to assist in all points of the customer journey, to include onboarding, troubleshooting and retaining customers on the Omnipod portfolio of products.
Responsibilities:
The Clinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.
•
Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
•
Support product training and troubleshooting needs by meeting virtually with customers as needed
•
Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion
•
Asses the training and education needs of customers to provide individualized clinical guidance and recommendations
•
Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels
•
Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use
•
Proactively reach out to help manage customer relationships and retain customers on product
•
Promote the benefits of insulin pump therapy and offer continuous education to customers
•
Provide on-call support as needed
•
Works in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation for continued business growth and development
•
Maintain compliance to HIPAA and other regulating bodies as required
•
Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies
•
Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email
•
Ability to perform administrative duties and turn in on a timely basis
•
Participate in regular team meetings and cross functional meetings for collaboration
•
Perform other duties as assigned