• Own the technical strategy and execution for 2F’s most complex and highest-visibility customer deployment implementations, including first-of-kind application onboardings and multi-agency or multi-enclave rollouts.
• Serve as the senior-most subject matter expert on Second Front products across Implementation, building the internal enablement materials and technical playbooks the rest of the team relies on.
• Own and continuously improve onboarding and customer support processes across the Implementation function — identifying systemic friction and driving it out with better tooling, documentation, or automation rather than one-off fixes.
• Lead onboarding of customer applications into GameWarden for security scanning, including the technically hardest cases — legacy architectures, unusual dependency chains, or non-standard compliance postures.
• Partner directly with Product and Platform Engineering leadership, feeding implementation-pattern insights into the platform roadmap.
• Architect and configure complex cloud-based customer deployments across AWS, GCP, and Azure, making design decisions other engineers on the team will follow as precedent.
• Resolve escalations from other Implementation Engineers, unblocking stalled deployments and coaching them through novel technical problems.
• Represent 2F technically in front of senior customer stakeholders and program managers, and collaborate cross-functionally with Sales and Platform Engineering throughout the customer lifecycle.